15、 ... and 「 Second gear 」 Application performance management

Second gear : Namely sensitive state IT

stay 2014 year ,Gartner forecast , To 2017 year ,“75％ Of IT The organization will be Bi modal in some way ”. We are in this dual state IT In the way , Organizations are increasingly using ways to keep in touch with customers .Speed 1 By IT The tradition of management by operation and maintenance role IT,Speed 2 It's agile IT department , In particular, the developer role and line of business role are involved , To make full use of digital innovation technology .

One thing these roles have in common is that they need to be monitored . In this blog , I will focus on the needs of various roles .

developer

obviously , Developers want to build beautiful applications or cloud services . They want to build applications as quickly as startups , Without getting into trouble because of testing and support , And want to take the time to improve things , Instead of fixing things .

The requirements of developers are , They want to make sure their application is running , And run well for its end users , And if they don't work properly , Then you need to monitor , To help them find the problem . It's very important Monitoring tools should not be intrusive , It's very simple to use . The tool should fit the workflow ！

Line of business

You can say , Line of business （LoB） Customers representing the organization . So they usually want to improve customer satisfaction , And be able to see which services are successful , Which services are unsuccessful .LoB The requirement is usually that they want to understand the customer experience of applications and services .

IT Operation and maintenance

IT Operation and maintenance is another major user of monitoring solutions . Their views and LoB And developers are very different .IT Most of the time, operators have a state of mind of staying away .IT Operations must deal with the applications being managed , And must also meet safety and compliance standards . What matters to them is , They can deliver applications in a controlled and effective way . Because it improves IT The quality of service , And minimize the risk of interruption . however , Organizations must introduce new services to remain competitive , This can destabilize the infrastructure , So it's dangerous .IT The operation is always in balance ;

IT The requirement of operation and maintenance is to manage services in the whole hybrid cloud environment at least , And quickly determine the cause of any problems . therefore , They need end-to-end visibility and control - A dashboard , All the content comes from the on premises environment and all different cloud environments .

for instance ; IT O & M can use on premises application performance management （APM） Solution , Enable it to obtain the visibility and control required by the hybrid cloud environment . From different environments （ Public and private clouds ） All monitoring indicators can be displayed in “ An information center ” in , among IT The operation can instantly view what happened . Besides ,IT O & m always needs to work as effectively and efficiently as possible , So they need to find new problems quickly ,APM The solution will establish an analysis , Can prevent possible high cost interruptions .

Bring it together

Through the whole organization , You should use a solution that has the same look and feel , And it can meet the requirements of different roles in the organization . Roles can see items that are important to them on their personal monitoring dashboard , And take necessary measures when necessary . Besides , This solution can be used in different delivery modes , Such as internal deployment ,SaaS and PaaS.

Last

Last , Only one point of view in the organization is really important .CIO How monitoring in a hybrid cloud environment works in two speed Top view ？

CIO The point is “ Very simple ”.CIO Most of the time, risk reduction is targeted at the organization's customers , cost reduction , Improve service level . therefore , A comprehensive enterprise application performance monitoring solution that can be delivered in a variety of delivery modes is an ideal choice . therefore , This type of mix APM The solution is that the organization is experiencing two states IT The perfect combination of methods .