If you are used to wechat QQTIM Direct telephone communication , Then you will ignore the importance of email . In particular, second tier companies do not pay attention to this , Or yell at something to solve , It will make you irregular . If the company is not standardized , Then you also need to know .

Using email is based on people's continuous thinking , A good state requires some time to warm up . If a leader wants to improve his efficiency, he needs to reduce interruptions , And email is a very important way of communication .

Lesson from blood

Many, many young , Just entered a foreign enterprise , Well done , The boss sent me a secret email , Email is to improve my , Then ask for some information , Then I took a look at , How can there be no sender , There is no reason , The results can be known . No one taught us these , When writing this article, I searched the Internet , And less , But it's these things I usually despise that cost me a lot .

Email attention

Communication methods include ： formal / informal ; oral / A written .

E-mail is a formal 、 Written 、 It has legal effect The way of communication .

Mail cannot be deleted .

As long as the mail is sent successfully , The law thinks you received it .

Main delivery / CC / Send off

abbreviation ：

TO（ The recipient ）,CC（ CC ）,BCC（ Send off ）

difference ：

Main delivery ： It's the subject of the email , It needs to be dealt with ( reply ) Of

CC ： Tell you , Leaders pay attention to the progress and risk points ; Subordinates should pay attention to the email copied to you by the leader .

Send off ： Copying others can be seen , BCC is a CC, but others can't see it. You copied it to him .

Recipient order ：

The order of CC is also a big problem , Because the Chinese people have always attached great importance to seniority . Generally speaking , By default, the order of CC is from high to low , Colleagues at the same level are added from high to low according to their relevance to the email content .

Example ： Cc of cross departmental communication

1. Any external email should be copied to your immediate leader ;

2. Cross departmental communication 、 For further communication with customers, copy the email to the direct leaders of both parties .

title

The title should be a condensed version of the content , You need to know what the problem is just by looking at the title

If it's routine mail , It's best to add fixed marks , It is convenient for the recipient to set rules , such as ：[ Overtime registration ]XXXXX project -- date ;[ Enterprise service weekly ]-***-1112-1117

If urgent mail , You can add 【 emergency 】 Prompt the recipient , You can also set email importance

Content

1 Email title + Content + The attachment The content of the email

2 The content of the message needs to be based on the recipient's Level Write different data | news | The report

3 It's best to make the question clear in one sentence in the email content , Then expand the discussion , If there is too much discussion, write it in the attachment

4 If there are attached documents , The contents of the documents in the attachment need to be explained separately

5 Best in Make all the information clear in one email , Don't send another letter in two minutes “ Add ”、“ correct ” or “ Subject to this seal ” The mail , It makes people feel sloppy , Disorganized .

6 Reasonably prompt key information . Key information can be in bold and italics 、 Color font 、 In the form of enlargement, the key points are highlighted , But it must be moderate and unified in the whole text .

7   If it's an email that answers many questions from others , It's best to copy the relevant questions into the text , Then, for each question, attach the answer below , And the font of questions and answers can be in different colors , In order to distinguish between .

Instant response / confirm

1 Send E-mail after , instant Confirm whether the user receives

2 If important mail , After sending the email , Use the phone or IM Inform the other party , It's worth the other party's confirmation

3 about Need to be confirmed by the user in business , If you confirm that the user has received the email Not received for a long time reply , Just call directly or IM To remind

4 Empathy ： If not too many emails from leaders or subordinates , After receiving the email , Instant response , such as ： received ,Ok, Mail received , Probably ** Time to reply wait

5 After work , Be sure to get into the habit of checking email every day , In case you miss important information .

Receive emails from others , Especially leadership 、 Customer email , You must reply in time , Feedback immediately after receiving urgent and important emails , Unimportant emergencies may occur in 1-3 Feedback within hours , But not so Not more than 24 Hours .

Add signature

1 Taboo Sent someone an email , Don't introduce who you are , And your contact information

2 The purpose of setting up a signature is to tell the other party your identity , And instant contact information

3 Signature content ： full name , department , Telephone , WeChat , Address , You can also add mail

4 Example ：

Best Regards
 AI **
________________________________________
 E-commerce Department   First level Department | Jingdong technology 
 Xibeiwang, Miyun District, Beijing 101 Jingdong building, East District, No 
Phone 010-5096 ****
Mobile 86-150 4844 ****
Email ******@jd.com
________________________________________

Set up automatic mail reply

1 When on vacation, you need to send the message of stakeholders' vacation in advance , Include ：backup, Emergency contact information

2 Set up automatic email reply after vacation , The content also includes ：backup, Emergency contact information

3 Example ：

 English version ：
Thank you for your email. I am away from the office and will return on (day, date). If your message requires a reply, I will respond when I return.
--xxxx, please email(name) at (email address).
--xxxx, email (name)at (email address).
--With other urgent issues, please email (name) at (email address) or (phone number).
Best Regards
Signature
Title

 Chinese version ：
 Thank you very much for your email . I'm not in the company now , Will be in （ A few months and a few days ） Come back . If you need to reply to your message , I'll get back to you as soon as I get back .
 If the need is urgent , Please contact your colleagues ：
1. Related matters 1, Mail so and so ;
2. Related matters 2, Mail so and so ;
3. Other emergencies , Please email XXX , Or call xxxx.
 I wish good ！

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