What should I do if the channel ServerID is incorrect when EasyCVR is connected to a Hikvision Dahua device and selects another cluster server?

EasyCVR supports massive video aggregation management, and can provide video services such as live video surveillance, cloud recording, cloud storage, video retrieval and review, intelligent alarm, platform cascade, and intelligent analysis.The platform supports equipment access through national standard GB28181, RTMP, RTSP/Onvif, Hikvision SDK, Dahua SDK, Ehome and other protocols, and can distribute video streams in RTSP, RTMP, FLV, HLS, WebRTC and other formats to the outside world.

Recent users reported that when EasyCVR is connected to Hikvision and Dahua devices, when other cluster servers are selected, the channel ServerID registered by the device does not match the selected cluster server ServerID.In order to improve user experience and optimize platform functions, technicians immediately carried out investigation work.

After investigation, it was found that the reason for the mismatch was that the request was not forwarded when the device was added. Ordinary RTSP access devices do not involve streaming, so there is no need to forward the request, but the channels of Hikvision and Dahua are being added.The devices are then automatically registered by their SDK callbacks, and the streaming starts after adding the device, so interface forwarding is required.

After finding out the reason, forward the interface when adding the device, as shown below:

After forwarding the request, the serverID of the device and the channel can be successfully synchronized.

EasyCVR platform can integrate, integrate and centrally manage all kinds of scattered video resources in a complex network environment. It has application in many scenarios, such as smart construction site, smart security, smart factory, smartPark, etc.Interested users can go to the demo platform for experience or deployment testing.