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How to choose a good SaaS knowledge base tool?

2022-08-09 19:32:00 【InfoQ】

What is a knowledge base?

Let's start with what a knowledge base is:

A knowledge base is a central location that allows for structured storage of information, where users can search and access it.

Knowledge Base Software will help you and your team create and manage your knowledge base.This includes setting up your knowledge base schema, creating and editing articles, and searching and analyzing your knowledge base.

The software sits at the center of your knowledge management system, which includes all knowledge in all necessary formats that your team and/or clients need.

SaaS Knowledge Base Software

Must-have features when choosing a SaaS knowledge base solution

In choosing for your businessWhen it comes to the right SaaS knowledge base software, there are some important features you should look for.

Advanced Search

The way you store a lot of information somewhere without being able to extract it when you need it makes little sense.Make sure the software you choose allows labels, context awareness, and different access roles.

Easy Editing

You can't let a dedicated knowledge base team waste time editing information.That's why it's best to look for a system that has a WYSIWYG editor and edited by multiple users simultaneously.

Analysis

Your SaaS knowledge base solution should give you insight into how your knowledge base is being used and what may still be missing.This will help you optimize your knowledge base.

Customizable

Knowledge base software should easily adapt to your business, not the other way around.You need a SaaS solution that makes it easy to customize your knowledge base template to fit the "look" and "feel" of the rest of your website, providing a better overall experience for end users.

Permission Settings

Some information in your internal knowledge base may be sensitive - so you don't want anyone accessing it.Use knowledge base software that allows you to set permissions so you can control who can see what.

A good SaaS knowledge base building tool - Baklib.It can not only build a knowledge base but also help companies build a help center.



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