How much inventory recording does the intelligent system of external call system of okcc call center need?

Engage in voice communication , Based on the current operating environment , Recording is basically a required option .

that , The problem is coming. , What size disc should be prepared to store the recording ？

A lot of friends , Are confused , Feel the stone to cross the river .

From a technical point of view , We need to be clear about this problem , It's really not easy .

After all , Business is different , The line connection rate is different , Length of working hours , How many days a month , Can greatly affect the number of recording files ; Combined with the format of recording file 、 Bit rate 、 Store for months to consider , Accounting for storage space requirements , It's a painful task .

Too many variables ！

Discuss this issue with Party A's small partners , I can't go on talking often .

Really open up , It can be said with great accuracy , But it's hard to understand .

Don't speak .

Fortunately, ECS supports dynamic capacity expansion , When installing the machine, configure it according to the recommended value .

then , There is too much water in the noodles , More water, more noodles .

How harmonious ！

Is there really no simple algorithm ？

Think about it carefully , There are ！

From the perspective of user perception .

What users are sensitive to , What information can you understand ？

No matter what you do , Or the system itself , How much call revenue does the user generate each month / consumption , Still very clear .

The approximate tariff is understood .

The number of months to store is also clear .

What kind of business are you doing , About the length of the call , It can also be estimated .

There are several data ,O 了 , Just throw out the formula , The derivation process is not written （ be based on OKCC The system defaults to recording format ）.

The recording file takes up space of V(GB)：V=nAd/(100r)

• n： The number of months the recording needs to be stored ;
• A： Telephone fee income / Consumption amount , Company ： Ten thousand yuan ;
• d： Average call duration , Only consider less than 60s The situation of , Company ： second ;
• r： Telephone charges , Company ： element / minute ;

Know that seeing the formula will give you a headache , Then further simplify .

Take the outbound call industry as an example , Take the typical value of the industry ,d take 20,r take 0.1,n take 1, It's great to simplify the formula ：V=2A.

That is to say , Monthly income / How many per month W, Save all the recordings of the month , Need 2 Times the disk space .

Monthly consumption 1 ten thousand , Need 2GB Space . For system related problems, please contact the blogger , By looking at his name, we can learn from him through technical exchanges .

Of course , There are many conditions implied , I won't explain , To avoid being beaten , Adult translation ：

1. Store for months , Just a few times ;
2. The rate is 1 How many times the hair , The gross estimate is divided by how many times ;
3. The average call duration is 20 How many times the second , How many times is the gross estimate multiplied by ;
4. The recording volume is OKCC How many times （1KB/s, Common to other systems in the industry 16 times ）, How many times is the gross estimate multiplied by ;

Simple , Brutal , It works .

The bottom line is this , Good record ！